1. When was your company established? What's your main business?

Mitime was founded in September 2008, and we are a professional insole manufacturer with 15 years experience in footwear inserts industry. Our company mainly provides customers with one-stop customized solutions for kinds of foot pads and other footcare products.

2. Where is the company's address?

Our company is located in Dongguan City, Guangdong, China, which is near Guangzhou or Shenzhen.

3. The development history of Mitime?

Our company was founded in 2008, and now has two factories in Dongguan city, one is for insoles in Chashan town, another is for plastic injection products in Shipai town, which can produce insole hard shells like TPU/TPE/PA/PVC etc material and other plastic injection products. So far, our company has served different types of customers in more than 36 countries.

4. What is the scale of your factory?

Our company has professional consultants and engineers, and more than 200 experienced workers.

5. What type of insoles does Mitime mainly produce? Which materials are mainly used to make insoles?

Our insole types include Orthotics Insoles, Sport Insoles, Cushion Insoles, Heat Moldable Insoles etc and Insoles are mainly made of EVA, Ortholite, Memory Foam, PU foam, PU, GEL, TPU, TPE/TPR etc.

6. What is cooperation process?

Original Samples/Design--->3D Graphics--->Molds--->Pre-production Sample--->Order                                ---> Mass Production--->Delivery.

7. What are the advantages of company?

A. Our professional design and engineering team with more than 15 years of experience can provide professional advice and solutions to customers and efficiently solve any problems that arise.

B: We are a professional insole factory with over 15 years of experience, providing you with the most cost-effective products and saving your money.

C: Own factories provide more flexibility and can prioritize our direct customer orders to save customers valuable time.

D: Senior insole project company, with excellent reputation in insole industry, regards integrity as life, and ensures 100% customer capital and information security.

8. How can we guarantee quality?

Firstly, raw material is checked to ensure right color, density and printing etc.
Secondly, a pre-production sample is provided for approval before mass production;
Thirdly, responsible person examines the flow of each step to make sure no mistakes being made during process;
Fourthly, every pair of insole is inspected by QC staff before packing;
Fifthly, there will be 10% sampling inspection before shipment.

9. What are the customer groups of the company?

Our customers are mainly domestic and foreign wholesalers, companies marketing own brand insoles.

10. What are the company's payment terms?

Sample: Paypal or Wester Union, free of charge for existing ones but customer bear shipping cost; customized samples are chargeable.
Molds: T/T, 100% payment before mold development.
Order: T/T, 30% deposit and 70% balance before shipment.

11. What is MOQ?

Usually 1000pairs for custom made insoles.

12. What is packaging?

Normally 1pair insole put inside a plastic bag, then fit into a carton; Paperbox, plastic box or other packaging can be customized.

13. Can you provide samples?

Yes, our company can provide samples for customers to confirm quality before order and production.

14. Can I visit the factory?

Welcome to visit our factory located in Dongguan, Guangdong, China, which is called "Factory of World", and we are close to Guangzhou or Shenzhen Airport.

15. Which countries' overseas customers do we mainly cooperate with?

Our customers are mainly the United States, Australia, Germany, Sweden, Denmark,  United Kingdom, Poland, Saudi Arabia, the United Arab Emirates etc.

16. Do you provide customized insole services?

Yes, that's what we do! And we are good at customization and developing new products for our customers based on their requirements.

17. Can you draw 3D design renderings?

Our company can provide 3D design service once customers accept and pay the mould fee.                    And mold fee can be returned if order quantity reach a certain amount.

18. Do you have a third-party factory inspection report?

Our company has SGS factory inspection report.

19. How many days is your delivery time?

Sample: 1-3 days for our existing samples and 5-7 days for customized logo samples;
Molds: 7-10 days after 3d drawing confirmed;
Order: Normally 25-30 days after pre-production sample approval.

20. Can you provide the whole transportation service?

Our company can help customers arrange the whole transportation service from our factory in China to the warehouse in the destination country.

21. Which ports and wharves do you often ship?

Our shipping terminals are Shenzhen Yantian Port and Guangzhou Nansha Port.

22. What other value-added services can you provide to customers?

Our value-added services include: LOGO customization, special packaging customization, extremely fast delivery, helping customers receive LCL from other suppliers and providing free proofing services for customers with purchase amount of more than USD 100000.